AT&T will soon start refunding more than $88 million to customers as part of a settlement over unauthorized charges. The Federal Trade Commission (FTC) said 2.7 million current and former AT&T mobile phone service subscribers will receive refunds averaging $31 per person. Current AT&T subscribers – the vast majority of those affected – will see refunds on their bills in the next 75 days. Former customers, which account for about 300,000 people, will receive refunds in the mail.
The funds come from a 2014 FTC settlement over claims that AT&T was charging up to $9.99 per month for things like horoscopes, wallpapers, ringtones and fun facts. These were being pushed to customers’ phones from third-party companies, a process known as “cramming.” The FTC said AT&T kept 35 percent of the revenue from the providers. FTC Chairwoman Edith Ramirez stated:
AT&T received a high volume of complaints related to mobile cramming prior to the FTC and other federal and state agencies stepping in on consumers’ behalf. I am pleased that consumers are now being refunded their money and that AT&T has changed its mobile billing practices.
You can call 877-819-9692 for more information on the settlement. The most recent settlement is the second one involving AT&T and cramming charges. In August, AT&T agreed to pay a $7.5 million fine related to unauthorized charges. Of that amount, $6.8 million was refunded to customers and $950,000 was paid as a fine to the U.S. Treasury.
Contact us today for a free legal consultation with an experienced attorney.
Fields marked *may be required for submission.
If you would like to subscribe to the Jere Beasley Report digital edition, simply visit our Subscriptions page and provide the necessary information or call us at 800-898-2034.
Attorney Advertising - Prior results do not guarantee a similar outcome.