Online shoe seller Zappos.com says a hacker may have accessed the personal information of up to 24 million customers. The company says that customers’ credit card and payment information weren’t stolen. But it said in an email sent by CEO Tony Hsieh that names, phone numbers, email addresses, billing and shipping addresses, the last four digits from credit cards and more may have been accessed in the attack.
Zappos is contacting customers by email and urging them to change their passwords. Zappos said the hacker gained access to its internal network and systems through one of the company’s servers in Kentucky. Zappos, based in Las Vegas, is owned by Seattle-based Amazon.com Inc. Hsieh said in his email:
We’ve spent over 12 years building our reputation, brand, and trust with our customers. It’s painful to see us take so many steps back due to a single incident. I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed.
This is an another example of what appears to be a huge problem for customers of big and small companies which are unable to keep hackers out of their networks and systems.
Source: Claims Journal
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