SunTrust Banks, Inc. has reached a settlement with technical support specialists employed by the company in a Fair Labor Standards Act collective action accusing the financial institution of failing to pay the employees overtime wages. In March 2007, the court certified a class of all current and former client technology specialists who worked for SunTrust from March 14, 2004 to March 14, 2007, and were paid on a salary basis without getting premium pay for hours worked over 40 hours a week.

The technical support specialists were classified as exempt from overtime pay requirements before the Fall of 2006, but were reclassified as non-exempt. The employees duties included installing telephones, relocating equipment, providing computer and server support and providing installation and support of network communication equipment.

Source: Law360