Ford Edge “door ajar” light problems are also under investigation by the National Highway Traffic Safety Administration (NHTSA) after safety regulators received 1,560 complaints about 2011-2013 Ford Edge door ajar lights that stay on and are very expensive to repair. Ford Edge owners say the door ajar lights located on the instrument clusters stay on all the time even when all doors are closed and fully latched, leaving owners questioning if the doors are really closed.
Owners also complain about other problems associated with the door ajar lights staying on, such as drained batteries from both the door ajar lights and the dome lights staying on. Some consumers report the doors won’t lock with the door ajar lights constantly illuminated and other owners say the doors open while driving. NHTSA says it doesn’t know of any related crashes, but one person reported they suffered injuries due to the problem.
In addition to the safety hazards caused by the lights, owners say they have been forced to pay hundreds of dollars to fix problems those owners believe should be fixed under a Ford recall. However, one Edge owner said she was told by Ford the vehicles hadn’t been recalled because there had not been enough complaints. Then the owner of a 2011 Ford Edge said they thought it was a simple door sensor problem that would be covered under an extended warranty, but Ford said the problem was caused by the door latch, something not covered under the warranty. An owner of a 2013 Edge said it cost more than $400 to fix the problem.
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