General Motors says a new supercomputer data storage center and efforts to write its own software are paying off. The company formally opened a giant data center last month in the Detroit suburb of Warren, Mich. GM says the changes are examples of how it’s moving faster to cut costs and serve customers better. The automaker says it formerly hired outside companies to handle 85 percent of its computer work. But the company now wants 90 percent of the work in-house in the next five years.
GM says its own people developed software to check dealer service records worldwide and spot problems. Data stored in Warren, according to GM, should help the company limit the size of future recalls. GM says the software “can spot problems before they get too big, and engineers are quickly assigned to fix faulty parts.” It will be very interesting to see how this development plays out. Hopefully, it will be good for both GM and the owners of GM vehicles.
Source: Claims Journal
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