As consumers struggle to pay their bills, complaints about debt collectors are growing faster than any other industry, according to federal regulators. The Federal Trade Commission reports that the number of complaints about debt collectors rose from 104,766 a year in 2008 to 140,036 in 2010. The FCC has stepped up enforcement, taking ten companies to court in the past three years, compared with six in the previous three years.
The conduct of debt collectors is a major consumer protection problem. In hard times, people have a harder time paying, and debt collectors have to work harder to go after them. Some debt collectors cross the line and violate the law. The FTC prosecutes the worst cases. A lawsuit filed by the FTC accuses employees of Rumson, Bolling & Associates of screaming at debtors, calling them “deadbeat,” “white trash,” “cracker head” and “scumbag.” This sort of thing, simply put, cannot be tolerated.
Source: USA Today
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